FT IT Service Delivery Manager

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Job Title: FT IT Service Delivery Manager 
 
Job Location: NY - New York (51 Madison Ave) 
 
Department: ENTERPRISE TECHNOLOGY 
 
Position Type: Full Time 
 
AutoReqId: 8898BR 
 
Job Function and Key Duties & Responsibilities: 
 
Directs and manages technology <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="related|connected">connected activities for the Finance Department. <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="responsible for|liable for|answerable for|chargeable for|to blame for|accountable for">liable for leadership, management and oversight of technology in support of Finance Transformation Program at NYL. Has overall responsibility for collaborating with program workstreams and NYL IT organizations (Enterprise Technology, Insurance cluster Technology and Investments Technology) as necessary to coordinate and manage the provisioning of IT services to the workstreams <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="as needed|as required|pro re nata|PRN">as required.  -Functions across IT governance structures and procedures to <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="oversee|supervise|superintend|manage|administer|administrate">manage and manage service delivery demand, performance, and risk -Gathers and communicates <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="ft|foot|linear unit">linear unit workstream-related application and infrastructure <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="requirements|needs|necessities">necessities <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="to it|thereto|to that">there to shared services organizations -Coordinates the definition and delivery of all IT shared services <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="related to|associated with">associated with applications, interfaces, and integration services, including, however not <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="limited|restricted">restricted to package-based and custom-developed applications; <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="database|information|info">info and content management applications; middle ware <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="messaging|electronic messaging|electronic communication">electronic communication adapters, and wrappers; and thin-client (web and mobile) <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="gui|graphical user interface|GUI|interface|user interface">user interface applications. -Coordinates the definition and delivery of all IT shared services <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="related to|associated with">associated with infrastructure, including, how ever not <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="limited|restricted">restricted to, <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="data|knowledge|information">knowledge centres, logical and physical servers, storage, networks, <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="telecom|telecommunication|medium">medium infrastructure, and security operations -Coordinates the <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="monitoring|observation|observance|watching">observation of FT-deployed technologies and tools <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="to ensure|to make sure|to confirm">to confirm the <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="successful|successful |booming|flourishing|palmy|prospering|prosperous|roaring|thriving|eminent|in|made|no-hit|productive|self-made|sure-fire|triple-crown|victorious|winning|winning|triple-crown|fortunate|productive|undefeated">victorious <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="day-to-day|daily|day-after-day|every day|regular">day-after-day operation and delivery of the services -Coordinates alignment of <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="ft|foot|linear unit">linear unit <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="deployment|preparation|readying">preparation activities with on-going/planned IT operations (e.g. security and audit controls, disaster recovery testing) -Creates and fosters a “customer centric” culture <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="in the|within the">within the delivery of IT services -Oversees the coordination of IT services across the IT and <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="ft|foot|linear unit">linear unit organizations <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="to ensure|to make sure|to confirm">to confirm the effective and <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="efficient|economical">economical delivery of FT-required services -Ensures technology delivery <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="an|Associate in Nursing|AN|associate degree|associate">associated performance outcomes <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="are|ar|area unit|square measure">square measure <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="realized|accomplished|completed|realised|complete">realised in an <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="efficient|economical">economical, <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="high quality|top quality|prime quality">top quality <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="and cost|and price|and value">and price effective manner.  Interactions: Coordinates with <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="the application|the appliance|the applying">the appliance <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="architecture|design">design development efforts of application teams Establishes and maintains sound <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="working|operating">operating relationships with <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="ft|foot|linear unit">linear unit project executives and key <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="ft|foot|linear unit">linear unit work stream leaders and Business Unit CIOs  Communicates <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="regularly|often|frequently">often <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="to maximize|to maximise">to maximise <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="synergy|synergism|natural process|natural action|action|activity">natural process between all IT areas, as <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="appropriate|applicable|acceptable">applicable Works <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="cooperatively|hand in glove|hand and glove">hand and glove with <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="other|different|alternative">alternative technology leaders to implement <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="complex|complicated|advanced">complicated technical initiatives Typical Challenges include: Independently identifies, defines, directs, and performs analyses to resolve <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="complex|complicated|advanced">complicated first-time project problems <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="including|as well as|together with">as well as the analysis of technical and economic <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" ufdata="feasibility|feasibleness|practicability|practicableness">practicability of <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="proposed|projected|planned">projected systems solutions. Styles comes with broad implications for the business and/or <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="the future|the longer term|the long run">the longer term <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="architecture|design">design, delivering innovative changes and <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="successfully|with success">with success addressing cross-technology and cross-platform problems. will analyse <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="complex|complicated|advanced">complicated business and competitive problems and <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="discern|recognize|recognise|distinguish|pick out|make out|tell apart">distinguish their implications for systems support.  
 
Required Qualifications:  
Bachelor of Science degree in Computer Science or related field required; Masters degree (or equivalent experience) in IT management preferred 15+ years experience in a financial technology management position in a complex and distributed environment Ability to launch and deliver multiple, sound technology services as needed Works comfortably and communicates effectively with senior management Experience and knowledge of best practices related to IT service delivery management Experience with requirements management; application design and development and deployment; and technology architecture strategy and implementation practices Significant leadership and collaboration skills; proven ability to dynamically lead local and distributed application or infrastructure teams Ability to communicate impact of technology solutions and their financial implications to the business Experience should include technology support for the following processes: Accounting Close , Investment Accounting, Asset Accounting, Statutory & GAAP Accounting, Reconciliation, Allocations, Consolidation, Inter-company Processing, Corporate Planning, Budgeting, Financial Management & Regulatory Reporting ,Tax, Acquisitions & Divestitures, Actuarial Processing and Risk Management Requires high level of leadership and presence, relationship management skills, business acumen, and influence. 
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