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<tr><td colspan="2" height="226"> </td><td align="left" colspan="13" valign="top">Job ID: 140096 
 Number of Positions: 2 
 Business Title: VoIP Administrator 
 Civil Service Title: Computer Specialist (Software) 
 Career Level: Experienced (non-manager) 
 Title Code No: 13632  Level: 04</td></tr>
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Proposed Salary Range: $ 83,388.00 - $ 95,896.00 (Per Year)</div>
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Work Location: 2 Metro Tech 4Th Flr, Rm 418</div>
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Division/Work Unit: IT Svcs Delivery</div>
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<h2 style="text-align: left;">
Job Description</h2>
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DoITT provides for the sustained, <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="efficient|economical">economical and effective delivery of IT services, infrastructure and telecommunications <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="to enhance|to reinforce|to boost">to boost service delivery to <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="new york|ny|big apple|the big apple">ny City's residents, businesses, <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="employees|staff|workers">staff and guests. <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="as the|because the">because theCity's technology leader, DoITT is <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="responsible for|liable for|answerable for|chargeable for|to blame for|accountable for">liable for maintaining the foundational IT infrastructure and systems that biteach <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="aspect|facet|side">side of town life from public safety to human services, from education to economic development crossing <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="the full|the complete|the total">the complete spectrum of governmental operations. The <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="successful|successful |booming|flourishing|palmy|prospering|prosperous|roaring|thriving|eminent|in|made|no-hit|productive|self-made|sure-fire|triple-crown|victorious|winning|winning|triple-crown|fortunate|productive|undefeated">undefeated candidate can <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="serve as|function">function a VoIP Administrator <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="reporting|coverage|reportage|news">reportage to the IT Services Division. Responsibilities can include: Effectively utilize <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="communications technology|technology|engineering">technology <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="software|software system|software package|package|code|computer code">computer code to deliver services to <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="the public|the general public">the general public through DoITT-Managed Systems; <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="oversee|supervise|superintend|manage|administer|administrate">manage and coordinate all <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="software|software system|software package|package|code|computer code">computer code activities for VoIP services and <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="software|software system|software package|package|code|computer code">computer code with user agencies <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="such as|like|like">like moves, adds, changes and deletes (MACD) <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="to ensure|to make sure|to confirm">to confirm that operational goals <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="are|ar|area unit|square measure">square measure met; <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="plan|arrange|set up">set up comes and <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="oversee|supervise|superintend|manage|administer|administrate">manage migration of existing communications facilities/services to VoIP on <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="the basis|the idea|the premise">the idea <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="of analysis|of study|of research">of study of <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="cost|value|price">value and necessity; administer users and <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="enable|change|alter|modify">change <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="features|options">options for <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="appropriate|applicable|acceptable">acceptable CISCO<span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="software|software system|software package|package|code|computer code">computer code applications; perform <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="endpoint|end point|termination|terminus|end">end and end-user administration tasks in Cisco <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="software|software system|software package|package|code|computer code">computer code applications; work with <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="vendor|seller|marketer|vender|trafficker|merchant|merchandiser">vender carriers <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="to address|to deal with|to handle">to handle service <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="related|connected">connected <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="software|software system|software package|package|code|computer code">computer code issues; <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="test|check|take a look at">take a look at, <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="evaluate|measure|valuate|assess|appraise|value|judge">appraise <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="and select|and choose">and choose <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="the best|the simplest|the most effective">the most effective communications <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="software|software system|software package|package|code|computer code">computer code solutions <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="available|out there|on the market|obtainable|accessible|offered">offered <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="for use|to be used">to be used by town agencieswhereas <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="improving|up|rising">rising operations and reducing costs; perform <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="systems analysis|analysis|analytic thinking">analytic thinking to troubleshoot user-related issues; maintain <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="data|knowledge|information">knowledge base of user configurations; and <span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="oversee|supervise|superintend|manage|administer|administrate">manage special technology comes and initiatives as<span class="qtiperar" style="cursor: pointer; font-family: 'OFL Sorts Mill Goudy TT', Georgia, serif; font-size: 14px; line-height: 21.993999481201172px; margin: 0px; padding: 0px;" title="assigned|assigned |allotted|appointed">appointed.</div>
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Minimum Qualification Requirements</div>
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1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or  (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or  (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.  NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.  Special Note  To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming. 
 
<table border="0" cellpadding="0" cellspacing="0" class="PABACKGROUNDINVISIBLE" cols="5" id="ACE_HRS_JO_PST_DSCR$0" style="background-color: white; border-style: none; font-family: Arial, sans-serif; width: 562px;"><tbody>
<tr><td align="left" colspan="3" valign="top">PreferredSkills</td></tr>
<tr><td colspan="3" height="26"><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td><td align="left" colspan="2" valign="top">The preferred candidate should possess the following: Good understanding of the components of a Cisco Unified Communications solution and identify call signaling and media stream flows; knowledge of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence; good understanding of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express; good understanding of telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express; Excellent phone and interpersonal skills; excellent knowledge of Microsoft Office products (Excel, Word, etc.); excellent knowledge of web-based computer applications; excellent written and verbal communications skills; previous project Management experience; and the ability to handle multiple tasks under tight deadlines.</td></tr>
<tr><td height="9"><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td><td align="left" colspan="3" valign="top"><div style="display: inline; width: 174px;">
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</td><td><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td></tr>
<tr><td colspan="2" height="27"> </td><td align="left" colspan="3" valign="top">To Apply</td></tr>
<tr><td colspan="3" height="26"><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td><td align="left" colspan="2" valign="top">For City employees, please go to Employee Self Service (ESS), click on Recruiting Activities > Careers, and search for Job ID #140096<h3>
For all other applicants, please go to www.nyc.gov/careers/search and search for Job ID #140096</h3>
-or- If you do not have access to a computer, please mail resume indicating Job ID # to: Department of Information Technology and Telecommunications (DoITT) Recruitment Office - 255 Greenwich Street - 9th Floor - New York, NY 10007 SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT</td></tr>
<tr><td height="9"><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td><td align="left" colspan="3" valign="top"><div style="display: inline; width: 174px;">
</div>
</td><td><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td></tr>
<tr><td colspan="2" height="27"><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td><td align="left" colspan="3" valign="top">Hours/Shift</td></tr>
<tr><td colspan="3" height="26"><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td><td align="left" colspan="2" valign="top">Day - Due to the necessary technical support duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.</td></tr>
<tr><td height="9"><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td><td align="left" colspan="3" valign="top"><div style="display: inline; width: 174px;">
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</td><td><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td></tr>
<tr><td colspan="2" height="27"><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td><td align="left" colspan="3" valign="top">Work Location</td></tr>
<tr><td colspan="3" height="26"><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td><td align="left" colspan="2" valign="top">Brooklyn, NY </td></tr>
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<table border="0" cellpadding="0" cellspacing="0" class="PABACKGROUNDINVISIBLE" cols="5" id="ACE_HRS_JO_PST_DSCR$0" style="background-color: white; border-style: none; font-family: Arial, sans-serif; width: 562px;"><tbody>
<tr><td align="left" colspan="3" valign="top">Residency Requirement</td></tr>
<tr><td colspan="3" height="26"><img alt="" src="https://a127-jobs.nyc.gov/cs/nycjobs/cache/PT_PIXEL_1.gif" /></td><td align="left" colspan="2" valign="top">City Residency is not required for this position </td></tr>
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DEPT OF INFO TECH & TELECOMM

Job ID: 140096 Number of Positions: 2 Business Title: VoIP Administrator Civil Service Title: Computer Specialist (Softw...