JOBS AT CANADA - COMPUCOM

Overview:

 This full time permanent position will be part of an onsite CompuCom IS Infrastructure Support team and is critical to the provisioning and operation of services.  This role provides expert level analytical and infrastructure support in an IS Infrastructure to ensure the delivery of reliable services, throughout the operating life cycle (architect, design, build, transition, run), in order to enable applications solutions and to meet the service level objectives of various Business Units.

Responsibilities:

 Responsibilities include continuous improvement and governance & execution of the Asset Lifecycle and Asset Maintenance Strategies, contributing to infrastructure strategies and roadmaps, establishing technical best practices, supporting break/fix and problem management activities, providing input to and reviewing equipment maintenance plans and life cycle strategies, support sustaining infrastructure reliability programs, assessing and reporting on infrastructure-related risks and supporting the operations and project delivery teams with expert level technical guidance and advice.  This role would also be involved in and/or lead P1 & P2 Break/Fix events as required.  This position works seamlessly in the “One Team” organization alongside IS Infrastructure, IS Applications, IS Project Delivery, IS Enablement, IS Business Relationship Management and  outsource partners and technology vendors during all phases of the operating life cycle.

Qualifications:

The successful candidate will require proven knowledge of as many of the following technologies as possible:

• Microsoft Windows Server 2003, 2008, 2012
• Microsoft Windows 2000
• Citrix 5/6.5
• Exchange 2003, 2007, 2013
• VMWare
• Microsoft Clustering
• SCCM/SCOM
• SAN Storage as related to Server connectivity, configuration, troubleshooting

The following are the specific technical and business skills, knowledge and experience required to perform the position.

• 10+ years enterprise infrastructure operations experience
• Post-secondary degree in computer science or a combination of related experience and education.
• Must have previous experience with implementation of IT projects related to infrastructure solutions with experiences in technical architecture, research, design and implementation
• Very strong understanding of disciplined IS infrastructure operational methodologies (processes and procedures, availability management, change management, capacity and performance management, life cycle and maintenance strategies, problem identification, issues correlation, root cause analysis, gap analysis, assessments, remediation planning) is required in this role to drive maximum value
• Broad technical awareness and understanding encompassing all aspects of IS Infrastructure (Service Management, Networks, Storage, Data Protection, Servers and Desktops)
• Knowledge of and experience with pro-active, predictive and preventative maintenance strategies
• Ability to perform assessments and translate findings into justifiable recommendations and right-fit corrective actions using a risk-based approach
• Sound knowledge & hands on experience with EMC storage technologies
• EMC Certification more than one area – Specialist or Expert level in at least one area
• Enterprise Class Storage Area Networking experience (FiberChannel Directors and Switches, zoning, etc)
• Extensive experience in the installation, maintenance, operation, tuning, and troubleshooting enterprise class Wintel environments (ie. 1000+ servers, 10K+ users).