Information Systems Technician I - City of Dublin, East Bay

Close Date: Mar 14, 2014
Salary: $29.00 - $36.26 Hourly

THE POSITION

The City of Dublin is seeking for an Information Systems Technician I to serve under the direction of the Information Systems Manager (ISM).  This is the entry-level class in the information services technical series that allows the Information Systems Technician I to develop computer and network skills, knowledge and abilities during the performance of basic hardware and software installations, City web site maintenance, GIS mapping, inventory upkeep,  and user support duties.

EXAMPLES OF DUTIES

Network and Information Systems Support – Perform basic installations of cables, computer stations, and related communication equipment; maintain inventory of data processing equipment, supplies and materials; assist in long-term planning for City networking and information management systems.

Hardware Support – Assist IS Manager in installation of new equipment and equipment modifications or enhancements; equipment maintenance; configure equipment and install operating and applications software; analyze operating instructions and documentation; operate a variety of microcomputers and auxiliary equipment such as printers, scanners, and telecommunications equipment.

Technical Resource Support – Assist IS Manager in providing technical assistance and training to users (equipment and programs); assist staff on various applications which include but are not limited to Microsoft Office Suite; act as a resource for City staff on operation of computers and peripheral equipment; investigate and trace sources of error; log service requests and operating difficulties; run standard diagnostic programs to identify equipment and software problems; establish procedures related to office support, record keeping, media handling and related management information systems.

Ideal Candidate:

QUALIFICATIONS

1. Education:  A high school diploma or equivalent is required.  An Associate Arts degree majoring in Computer Information Systems or other related field or forty-five quarter units (or its equivalence in semester units) in computer-related courses is highly desirable.
2. Experience:  This is an entry-level position, but experience in troubleshooting, diagnosing, repairing and installing personal computers, printers and peripherals; and experience working with Windows and PCs is highly desirable.
3. Training: Any recent training such as, academic courses and certification programs, which are relevant to this job classification.  Forty-five quarter units or its equivalent in semester units in computer related courses is desirable.
4. Licenses, Certificates and Special Requirements:  Possession of a valid California Class C Drivers’ License and Certificate of Automobile Insurance for Personal Liability are required.  Computer Technician certification i.e., CompTIA A+ or equivalent is highly desirable.

KNOWLEDGE OF

• Principles and operations of management information systems and peripheral equipment (computers, networks, phones, Internet, software and hardware applications, cabling, printers, plotters, routers and data lines, etc.).
• Operating systems and standard applications programs (computers, printers, and related hardware).
• Techniques and practices in utilizing standard applications software including word processing, data base, telecommunications, desktop publishing, and spreadsheets.  
• Customer service skills.

ABILITY TO

• Install, configure and maintain management information technologies for the City (e.g. computers, networks, phones, voice mail, Internet, etc.).
• Observe and problem-solve operational and technical deficiencies; interpret and verbally explain technical concepts to less knowledgeable individuals.
• Manage multiple projects simultaneously and be sensitive to deadlines and changing priorities.
• Work flexible hours if necessary.

Benefits:

The City of Dublin offers an attractive salary compensation and benefits plan in a professional, growth-oriented environment.  The salary range for the INFORMATION SYSTEMS TECHNCIAN I position is $29.0019 - $36.2596  per hour. The following benefits will complete the compensation package:

• Classic CalPERS Members – 2.7%@55; EPMC 0%; 2.95% Cost Sharing; Single Highest Year
• New CalPERS Members Tier effective 1/1/13 – 2.0%@62; 3-Year Final Avg. Compensation
• Pay-for-Performance system available
• Choice of medical plans through PERS with the City contributing up to 1,426.83 per month
• Post-retirement medical benefits; vesting requirement
• City-paid full family dental insurance
• City-paid single vision plan; optional family coverage
• IRS Section 125 plan/$900 annual HRA seed money
• City-paid $50,000 term life insurance
• City-paid long-term disability insurance
• Employee Assistance Plan
• Education reimbursement program
• Thirteen paid holidays (including one floating holiday) per year
• Approximately 22 days per year of General Leave in lieu of traditional sick & vacation leave; increases with longevity

In addition to the above benefits, the City offers voluntary participation in a deferred compensation program, short-term disability program, supplemental life insurance, Dependent Care Assistance program and a credit union.

The City of Dublin does not participate in the Social Security system except for a mandatory Medicare.

THE SELECTION PROCESS

The best qualified candidates, as determined by an initial screening of applications, will be invited to participate in an interview process which will consist of written and/or oral components.  Finalists may be requested to submit personal information necessary to conduct a complete background investigation prior to a final selection by the City.

Candidates who successfully complete the interview process may be placed on an employment eligibility list.  This list may be canceled at any time, without notice to candidates. All offers of employment are conditional upon the ability to provide verification of authorization to work in the United States.  In addition, positions located in the Parks and/or Police Services Department is subject to a background check, including fingerprinting prior to employment.

EQUAL OPPORTUNITY EMPLOYER

In accordance with Federal and State laws, the City of Dublin does not discriminate on the basis of race, religion, color, national origin, ancestry, handicap, disability, medical condition, marital status, sex, or age.

HOW TO APPLY

Apply online at www.CalOpps.org.  Once there, click on “Member Agencies,” “City of Dublin,” then on “Information Systems Technician I,” and “Apply Now.”  Applications must be received by5:00 p.m. on Friday, March 14, 2014.  No faxed or e-mailed applications or postmarks will be accepted.

THIS ANNOUNCEMENT is meant only as a general description guide and is subject to change.  The information contained herein does not constitute an expressed or implied contract of employment and these provisions are subject to change.